Return & Refund Policy

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

---

Return Eligibility

To be eligible for a return:

• The item must be unused, unworn, and in the same condition as received
• The item must be in its original packaging with tags
• You must provide proof of purchase

---

How to Start a Return

To initiate a return, contact us at support@getzenogy.com.

If your return is approved:

• We will provide instructions on how to return your item
• A return shipping label may be provided depending on the case

Returns sent without prior approval will not be accepted.

---

Return Address

Buskåkersgränd 5
66900 Nykarleby
Finland

---

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

---

Non-Returnable Items

The following items cannot be returned:

• Perishable goods (e.g., food, flowers, plants)
• Custom or personalized products
• Personal care items (for hygiene reasons)
• Hazardous materials, flammable liquids, or gases
• Sale items and gift cards

---

Exchanges

To exchange an item:

• Return the original item
• Place a new order after your return has been approved

---

EU & UK 14-Day Cooling-Off Period

If your order is delivered within the European Union or United Kingdom, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Returned items must meet the same conditions listed above.

---

Refunds

Once we receive and inspect your return:

• We will notify you whether your refund is approved
• If approved, refunds are issued to your original payment method within 10 business days

Please note:

• It may take additional time for your bank or credit card provider to process the refund
• If more than 15 business days have passed since approval, please contact us at support@getzenogy.com