Shipping policy

Shipping Policy

At Zenogy, we aim to deliver your order quickly and reliably worldwide.

Processing Time

All orders are processed within 1–2 business days (Monday to Friday). Orders are not processed or shipped on weekends or public holidays.

Shipping Times

Estimated delivery times:

  • Finland: 2–5 business days
  • European Union: 5–10 business days
  • United Kingdom: 5–10 business days
  • United States: 7–15 business days
  • Australia: 7–15 business days

Please note that delivery times are estimates and may vary due to shipping carrier delays, customs processing, or peak periods.

Shipping Costs

  • Shipping costs are calculated at checkout based on your location and selected shipping method.
  • All shipping fees will be clearly displayed before completing your purchase.

Shipping Destinations

We currently ship to customers in:

  • European Union countries
  • United Kingdom
  • United States
  • Australia

If your location is not available at checkout, please contact us at support@getzenogy.com.

Customs, Duties & Taxes

International orders (outside the EU) may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and are not included in the product or shipping price.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information (if available).

Incorrect Address Disclaimer

Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

Lost or Delayed Shipments

If your order has not arrived within the estimated timeframe, please contact us at support@getzenogy.com, and we will assist you.